Comments on: Managing customer service using social media https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customer-service-social-media-tips/ Digital Marketing > The Marketing Strategy Blog Mon, 18 Jun 2012 06:55:00 +0000 hourly 1 By: Dave Chaffey https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customer-service-social-media-tips/#comment-4456 Mon, 18 Jun 2012 06:55:00 +0000 http://www.smartinsights.com/?p=14272#comment-4456 In reply to Shep Hyken.

Thanks for your comments Shep. I’m seeing Jon tomorrow, so will pass on your compliments.

]]> By: Shep Hyken https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customer-service-social-media-tips/#comment-4452 Mon, 18 Jun 2012 01:37:00 +0000 http://www.smartinsights.com/?p=14272#comment-4452 Interesting article about using social media for customer service. Company’s need to embrace social media as a way to deal with customer service. If they don’t, the competitors, if the already haven’t, will. I especially appreciate the two lists at the end of the article.

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