Customer service and support - Smart Insights https://www.smartinsights.com/archive/customer-relationship-management/customer-service-and-support/ Digital Marketing > The Marketing Strategy Blog Wed, 15 Jun 2022 08:46:04 +0000 en-US hourly 1 Plug revenue leaks with these 3 CX analysis techniques https://www.smartinsights.com/customer-relationship-management/cx-analysis-techniques/ https://www.smartinsights.com/customer-relationship-management/cx-analysis-techniques/#respond Tue, 14 Jun 2022 14:00:00 +0000 https://www.smartinsights.com/?p=135010 Discover your top customer experience (CX) issues quickly How do your customers, both current and prospective, really feel about the experience they’re having with your brand? How can you best measure this? In this post, I share three cost-effective analysis …..

The post Plug revenue leaks with these 3 CX analysis techniques appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/cx-analysis-techniques/feed/ 0 6 chatbot best practices for e-commerce sites https://www.smartinsights.com/customer-relationship-management/6-chatbot-best-practices-for-e-commerce-sites/ https://www.smartinsights.com/customer-relationship-management/6-chatbot-best-practices-for-e-commerce-sites/#respond Wed, 08 Jul 2020 14:23:00 +0000 https://www.smartinsights.com/?p=140770 Chatbot increases conversions, not just dialog, which is why you need to understand how best to use chatbots Live chatbot is not just for customer support anymore; it’s a proven engagement and revenue booster. Kayako.com shares some compelling statistics that …..

The post 6 chatbot best practices for e-commerce sites appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/6-chatbot-best-practices-for-e-commerce-sites/feed/ 0 How to scale and automate your customer service https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/how-to-scale-and-automate-your-customer-support/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/how-to-scale-and-automate-your-customer-support/#respond Mon, 08 Jun 2020 15:15:00 +0000 https://www.smartinsights.com/?p=146776 Over 95% of consumers say customer service is the most important factor in their choice of a brand The customer service game is quickly changing. Customers tend to expect more from their interactions with brands and consequently, brands are forced …..

The post How to scale and automate your customer service appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/how-to-scale-and-automate-your-customer-support/feed/ 0 Live chat for customer support – 6 dos and don’ts https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/live-chat-for-customer-support-6-dos-and-donts/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/live-chat-for-customer-support-6-dos-and-donts/#respond Mon, 09 Dec 2019 15:00:00 +0000 https://www.smartinsights.com/?p=146796 Live chat is a valuable customer service tool, but you need to use it correctly. There is plenty you should do but also a number of things you need to avoid Excellent customer service has two critical elements. The first …..

The post Live chat for customer support – 6 dos and don’ts appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/live-chat-for-customer-support-6-dos-and-donts/feed/ 0 Customers growing more frustrated at inability to get answers from brands https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-growing-more-frustrated-at-inability-to-get-answers-from-brands/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-growing-more-frustrated-at-inability-to-get-answers-from-brands/#respond Tue, 08 Oct 2019 14:00:00 +0000 https://www.smartinsights.com/?p=144557 Chart of the Week: 34% of customers are frustrated at not being able to find answers to simple questions. Could updated customer service channels help? As it becomes easier to find information and make purchases, customers are becoming increasingly impatient. …..

The post Customers growing more frustrated at inability to get answers from brands appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-growing-more-frustrated-at-inability-to-get-answers-from-brands/feed/ 0 How to maintain transparency in your business at different levels https://www.smartinsights.com/customer-relationship-management/how-to-maintain-transparency-in-your-business-at-different-levels/ https://www.smartinsights.com/customer-relationship-management/how-to-maintain-transparency-in-your-business-at-different-levels/#respond Thu, 01 Aug 2019 14:00:00 +0000 https://www.smartinsights.com/?p=141517 It's now more important than ever to establish and maintain a good work environment, and transparency is a key component of that. Today, there is an information overload and everyone is well-informed. So most people prefer to work with companies …..

The post How to maintain transparency in your business at different levels appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/how-to-maintain-transparency-in-your-business-at-different-levels/feed/ 0 Customers prefer the human element when it comes to customer service https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-prefer-human-element-of-customer-service/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-prefer-human-element-of-customer-service/#respond Tue, 28 May 2019 14:00:00 +0000 https://www.smartinsights.com/?p=138172 Chart of the Week: 40% of customers are highly satisfied with agent-assisted methods of communicating with companies Customer experience (CX) is a huge part of driving engagement, sales and repeat custom. While companies understand why good CX is vital, there …..

The post Customers prefer the human element when it comes to customer service appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/customers-prefer-human-element-of-customer-service/feed/ 0 Why video calling is essential for your multichannel customer service strategy https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/video-calling-multichannel-customer-service-strategy/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/video-calling-multichannel-customer-service-strategy/#respond Wed, 10 Apr 2019 14:00:00 +0000 https://www.smartinsights.com/?p=136091 Is your business equipped to offer customers personalized experiences across multiple channels? In the era of instant communications and instant gratification, relationships between businesses and customers are changing. Driven by customers’ need for personalized and seamless interactions, brands are constantly …..

The post Why video calling is essential for your multichannel customer service strategy appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/video-calling-multichannel-customer-service-strategy/feed/ 0 The growth of AI in financial services https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/ai-financial-services/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/ai-financial-services/#respond Tue, 26 Mar 2019 09:00:00 +0000 https://www.smartinsights.com/?p=135577 Three ways financial services companies are leveraging AI to enhance the customer experience Artificial intelligence is having a transformative impact on industries and sectors across the world. From retail to manufacturing, advanced AI technology has already changed how we interact …..

The post The growth of AI in financial services appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/ai-financial-services/feed/ 0 5 ways to improve customer experience in 2019 https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/5-ways-to-improve-customer-experience-in-2019/ https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/5-ways-to-improve-customer-experience-in-2019/#respond Tue, 05 Mar 2019 11:00:00 +0000 https://www.smartinsights.com/?p=134146 People always prefer a brand that keeps them happy and satisfied, so improving your customer experience will be beneficial ‘Satisfaction’ and ‘happiness’ are the two critical factors that keep customers loyal to any brand and should be a be driving …..

The post 5 ways to improve customer experience in 2019 appeared first on Smart Insights.

]]> https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/5-ways-to-improve-customer-experience-in-2019/feed/ 0